Refund policy

We are confident you will love your purchase! 

Love Your Klay or Moneyback Guarantee.  

This guarantee applies to anything purchased through KardinalKlay.com

We want you to be pleased with your purchase from Kardinal Klay. If you are not completely satisfied with your purchase, you may return it within 25 days of receipt, for a credit, less applicable shipping and handling charges of up to $5.

Please note to be eligible for a credit, your returned goods must be in transit to our designated Kardinal Klay Return Center within 25 days of you receiving your order.

Kardinal Klay is unable to accept returns or exchanges on any customized items except in the event of a defect, in which case the item will be replaced. 

not valid for concerts*

In the event of an unsatisfactory product, though, we do ask that our customers cover the $5 cost to return the item, which helps offset our shipping & handling charges.

Though it is not recommended, customers may also choose to use their own preferred shipping method. If you choose to return on your own, please make sure to return your item to the correct return address to avoid any additional handling charges. 

Returns meeting the following criteria will be considered “outside of policy” returns and may be rejected and/or assessed an additional return fee:

• Returns in transit to our Returns Center after 25 days of receipt;
• Unauthorized returns;
• Returns on products damaged due to improper care or use;
• not valid for concerts*